How to issue order refund on Shopify POS?

Updated April 24, 2025

Overview

Issue store credit refund for an order from Shopify POS directly.

Steps

1- Go to POS dashboard.

2- Click Orders from POS side menu, then choose the order you want to get refunded.

3- Refund the order as usual, Set the refund amount to 0 and the refund reason to "Store Credit"

4- The store credit will be added to the customer's account automatically and be able to use it in future orders.

Please check this step-by-step video:

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